Customer experience · Digital strategy · Technology

Making digital experiences work better.

I connect customer needs, digital technology and strategic thinking to help teams create better experiences and lasting value.

Explore selected work ↗A little about me ↓

Based in Cologne, Germany Working across teams and markets

01 / A bit about me

Curious by nature. Strategic by design.

Dennis Herzing on stage at a Renfert event

Dennis speaking at a digital marketing event

01 / 06

I believe meaningful progress happens when people, technology and purpose come together.

My focus is on strategic customer success, project leadership and AI-driven transformation — connecting business objectives with customer needs and turning complexity into clarity, direction and measurable impact. I bring a relationship-first mindset, a strong sense of ownership and a passion for building experiences that create lasting value.

I see AI not simply as a tool, but as a fundamental shift in how we think, collaborate and create. Being AI-native means approaching challenges with curiosity, reimagining established ways of working and combining intelligent technology with human judgment, empathy and creativity.

With a background spanning digital strategy, customer experience, technology and creative disciplines, I bring both commercial perspective and an appreciation for thoughtful design.

What drives me is simple: building trust, leading meaningful change and making technology genuinely valuable for people.

Strategic Customer SuccessAI-Native ThinkingProject LeadershipDesign & Technology

02 / What I bring

Where people, platforms and ideas meet.

A practical mix of customer-facing work, digital knowledge and creative experience.

01 — PEOPLE

Customer experience

Understanding customer needs, removing friction and improving the end-to-end journey.

02 — PLATFORMS

Digital ecosystems

Helping teams make better use of digital experience, customer data and product information platforms.

03 — STRATEGY

Enablement & insight

Turning recurring questions, feedback and product knowledge into scalable guidance.

04 — CREATIVITY

Marketing & experiences

Bringing a creative and audience-focused perspective shaped by consulting and event projects.

03 / Selected work

A few projects from a varied journey.

From customer and market research to digital integration and live experiences. These cards link to existing portfolio entries; choose the projects you want to feature here.