HERZING

A reliable and driven Customer Experience Manager with a proven track record in identifying opportunities and delivering high-quality customer service, technical product guidance, and sales enablement across diverse CUSTOMER portfolios. Passionate about designing streamlined, impactful user experiences, driving digital innovation, and bringing unconventional ideas to life through creative strategies and data-informed execution.

I currently work as Customer Experience Manager at Ibexa GmbH in Cologne, where I oversee the end-to-end customer experience across multiple markets and regions. My focus is on enabling clients to maximize value from our digital ecosystem—including Ibexa DXP, Raptor CDP, and Quable PIM—by developing strategic onboarding materials, scalable guidance, and best-practice frameworks. I capture and analyze user feedback and pain points, ensuring structured feedback loops to product, support, and development teams. My responsibilities also include managing all administrative and operational processes related to customer success. The role is dynamic and cross-functional—feel free to scroll down to explore more about my work and projects.